Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Roséve.

We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy below before placing your order.

Order Processing

Orders are processed 6 days a week excluding Sundays.

Please allow 1–3 business days for your order to be processed and prepared for dispatch.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information where available.

Delivery Timeframes

Roséve currently delivers throughout South Africa using Aramex Store-to-Door.

Estimated delivery time:

10–15 business days from the date your order is dispatched.

Delivery estimates are provided as a guide only and are not guaranteed.

Business days exclude weekends and public holidays.

Shipping Costs

Shipping charges are calculated at checkout and displayed before payment is completed.

From time to time, Roséve may offer free shipping promotions at its sole discretion.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays can occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Adverse weather conditions

  • High courier volumes

  • Remote delivery locations

  • Customs or security inspections (where applicable)

  • Public holidays

  • Industrial action or labour disruptions

  • Service interruptions

  • Incorrect or incomplete delivery information provided by the customer

Roséve cannot guarantee exact delivery dates and shall not be responsible for delays caused by events outside our reasonable control.

Nothing in this policy limits any rights you may have under applicable South African consumer protection laws.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping information when placing an order.

Roséve is not responsible for delays or additional delivery charges resulting from incorrect, incomplete or inaccurate addresses supplied by the customer.

If an order is returned to us because of an incorrect address, additional shipping fees may apply before the order is re-dispatched.

Tracking Your Order

Once your order has been shipped, you will receive tracking details by email where available.

If you have not received your tracking information within a reasonable time after dispatch, please contact our customer support team.

Failed Delivery Attempts

If delivery cannot be completed because:

  • no one is available to receive the parcel;

  • the address is inaccessible; or

  • the courier is unable to complete delivery after reasonable attempts,

the parcel may be returned to Roséve.

Any additional shipping costs for re-delivery may be payable by the customer.

Lost or Damaged Parcels

If your parcel arrives visibly damaged, please notify us within 48 hours of delivery and include photographs of the parcel and its contents.

If your parcel appears to be lost, please contact us as soon as possible so we can investigate with the courier.

Roséve will work with the courier to resolve lost or damaged shipments as quickly as reasonably possible.

Delivery Areas

Roséve currently ships within South Africa.

At this time, we do not offer international shipping unless otherwise stated on our website.

Contact Us

If you have any questions regarding your order or delivery, please contact us at:

Email: support@roseve.co.za

Please include your order number in all correspondence to help us assist you as quickly as possible.